So I've been flipping through my notebook, looking for a little inspiration for something new, and I found this collection of Six Word Stories I wrote during a 3-day trip a couple of months ago. I think my goal was to try to write 100 of them, but I didn't make it quite that far.
Anyway, I'm gathering them all here for your amusement and to see if anything strikes me as being worth turning into a longer story.
Tuesday, November 18, 2014
Friday, November 14, 2014
"But You'll Never Be Strong"
I am tired of being constantly on the defense. It's something that starts at my job and continues at home and has dogged my steps as long as I can remember.
As someone who works, ultimately, in customer service1, I have found that the best way to handle attacks is by refocusing a customer away from whatever has upset them onto what I can do for them. At its simplest, for example, if a customer in coach is upset that the airline does not provide blankets, there's nothing I can do to suddenly change the policy that we don't do that. But instead of saying, "I'm sorry I just don't have a blanket for you. The company did away with those years ago to make ticket prices cheaper," I focus on what I can offer. "I'm sorry you're cold. Can I bring you some hot coffee or tea to warm you up?" A good majority of people will take me up on the offer. And an even greater majority are at least happier because they've been acknowledged and offered something. Only a very small percentage of them are still upset and, well, some people just like to suffer and you're not going to be able to make them happy anyway.
As someone who works, ultimately, in customer service1, I have found that the best way to handle attacks is by refocusing a customer away from whatever has upset them onto what I can do for them. At its simplest, for example, if a customer in coach is upset that the airline does not provide blankets, there's nothing I can do to suddenly change the policy that we don't do that. But instead of saying, "I'm sorry I just don't have a blanket for you. The company did away with those years ago to make ticket prices cheaper," I focus on what I can offer. "I'm sorry you're cold. Can I bring you some hot coffee or tea to warm you up?" A good majority of people will take me up on the offer. And an even greater majority are at least happier because they've been acknowledged and offered something. Only a very small percentage of them are still upset and, well, some people just like to suffer and you're not going to be able to make them happy anyway.
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